Big, BIG thanks to Jure Klepic for bringing up Tickr as an example of effective data visualization in social monitoring on HuffPo’s Tech blog this week. It’s always nice to hear that we’re on the right track. (You should see how big our grins are right now.)
Here’s a taste of his piece, titled Today’s Visualization Tools Help our Brains Understand Social Monitoring:
My last post, “Taking Multi-Dimensional Marketing to the Next Level,” touched on the amazing capacity of the human brain for learning. Through the process of plasticity, we can interpret more complex messages and make decisions faster than we ever believed was possible. With the amount of input coming at us from all ends of the social universe, tools are being developed that can help our brains quickly sort through this information. Tickr is a visual monitoring tool that helps process information and makes it easy to understand. Similar to a stock ticker that provides information needed to make investment decisions, Tickr provides social media information needed to make marketing decisions.
In its teacher’s guide on the brain, the National Institutes of Health (NIH) states that plasticity relates to the brain’s ability to change and reorganize in response to some input. Our brains can form new synapses or strengthen old ones if nurtured and engaged, but can also lose brain functioning if not exercised and challenged regularly. Plasticity is the ability of our brains to change with learning. Social media, when used properly, can keep our brains engaged so we continue to grow and develop. The story changes somewhat, however, for those who are trying to monitor social media for the purpose of brand marketing. Currently these companies and agencies have a number of platforms which are constantly providing information and updates. While their brains are learning to sort through this information avalanche, Tickr points out the crucial bits of information they need to make decisions relating to their product, service or brand.
Companies engaged in brand marketing use Tickr to filter social media mentions in real time and display results in sync with their performance metrics. Case studies show that PepsiCo Gatorade uses Tickr to identify key online influences while Global Financial Services uses it to see the impact of real-word news. Banks of computer screens may have information from other platforms, but often the one displaying the Tickr information is the one that receives attention first.
If you haven’t checked out Tickr (or tried it), click here.